Positions

POSTING DATE

Oversight of Agency Remote Services: Ensure the smooth operation and continuous improvement of our remote services platform, enabling effective communication and support for both staff and clients. This includes overseeing the implementation of current and future technology initiatives and optimizing remote service delivery methods. Technology Department Management: Lead and manage the technology department, including IT infrastructure, systems administration, and technical support. Develop and implement technology strategies to support the agency's mission and objectives, while ensuring compliance with industry standards and regulations. Administrative Services Management: Provide leadership and oversight for administrative services, including Medicaid Resource Center (MRC) operations, billing processes, and scheduling systems. Collaborate with relevant stakeholders to streamline administrative workflows and enhance efficiency.

Requirements: Proven experience in a leadership role within a technical support or IT department, preferably in IDD. Knowledge of remote service delivery platforms & technologies deliverables. Familiarity with Medicaid billing processes, scheduling systems, and administrative operations in a IDD environment. Excellent communication skills, with the ability to articulate technical concepts to non-technical stakeholders. Strong leadership abilities, including team management, strategic planning, and problem-solving skills. Degree preferred but not required - Ideal candidate would have 5+ years in a supervisor role within the IDD field, expertise in billing concepts and an understanding of technology systems. Please contact Michelle Madden with any questions. 

RS

4/4/2024-4/11/2024

Gary

Highland

Highland